March 20, 2020

Update as of March 20, 2020

As your accountants and trusted advisors, we greatly value our relationship with you and want to assure you that we will continue to service the needs of all of our clients.

CRA recently announced that the tax filing deadline for personal tax returns has been extended to June 1, 2020, and the payment of any taxes owing has been extended to September 1, 2020.

The extended deadlines have provided much needed relief in these difficult and trying times.  As always, we will endeavour to meet all filing deadlines since we recognize that some of our clients will be receiving refunds as well as qualifying for other Government assistance based on the filing of their 2019 tax returns. It is our intention, where possible, to complete all personal returns by April 30, 2020.

Currently most of our team are working remotely so that there is no risk of transmission from any unnecessary interactions. For now, the office remains open with restricted access and with drastically reduced hours. There will be no face to face client meetings. The office is only open to receive courier and mail deliveries, and to manage client’s needs.

We encourage all clients to send your tax slips and all supporting tax documents to us electronically, by scanning and uploading to our secure portal. The portal is fast, safe and secure, and a particularly important tool to have in reducing the spread of COVID-19. This is our preferred delivery method. Packages sent electronically will be processed more quickly than those sent as paper packages. 

For those clients who feel comfortable in sending their tax information by regular e-mail, which is less secure, please continue to do so. Besides using our portal and email, you may still mail or courier your documents to us. We will return your completed tax returns to you in the same way you sent them to us. We will use the mail and couriers for as long as these services are still available.

While we encourage you to communicate with us primarily by email, we do have remote telephone access and will return your call. We just ask you to be patient with us.

We are confident in our ability to keep providing exceptional service, while ensuring the health of our team and our clients.

On behalf of the entire firm, we wish our clients and friends all the best during this challenging and precedent setting times, and thank you for your ongoing support, assistance and understanding.